The CRM where AI agents do the work. You take what matters.

Sonta AI agents qualify inbound, draft replies, brief your reps and keep every record current. You approve what needs you.

Mark ReyesLead
NewWorkingNurturingQualifiedDisqualified
Mark Reyes
Mark Reyes
VP Operations · Meridian Financial
Deal
ICP fitStrong — B2B ops, 200+ seats
Lead score81
Deal valueUS$84,000 ARR
Term24 months
Seats200+
Close dateMay 28
People
OwnerDavidDavid
StakeholderSarah Park · CFO
Engagement
SourceInbound demo request
Last contact2 days ago
ActivityCommunications
AllEmailsCallsMeetingsNotesTasks
Email received — Mark Reyes, re: revised order form ahead of contract review2d ago
Task — send the revised order formOpen
Call — Sarah Park (CFO), cost breakdown for the 24-month termMay 14
Email sent — David, cost breakdown ahead of the CFO reviewMay 14
Email received — Sarah Park, re: cost breakdown requestMay 13
Note — Sarah Park (CFO) joined the thread, reviewing costMay 12
Note — Sarah Park aligned on the 24-month termMay 12
Meeting held — technical walkthrough with the IT directorMay 12
Email sent — David, IT brief ahead of the technical walkthroughMay 12
Call — IT director, integration follow-up after the legal reviewMay 8
Email received — Mark Reyes, re: integration concern from legalMay 5
Legal review — integration concern raisedMay 4
Call — discovery call with Mark ReyesMay 4
Form submitted, first reply drafted for review9:41 AM
AI overview
Mark Reyes at Meridian Financial has gone quiet — the deal stalled right after the May 4 legal review, and a new CFO stakeholder is reviewing cost.
proposal · day 9Stalled — recoverable
New decision-maker: Sarah Park (CFO) joined the thread — reviewing cost, not fit
The integration concern is the blocker — raised May 4, never resolved
From history

Integration concern raised May 4 — resolved May 12

Three similar deals closed after the IT brief landed

Based on 28 fields · 1 relation · 2 conversationsGenerated 2:30 AM
The salesperson's side

The rep's day, planned before it starts

The morning brief lists the deals that need you today, one next step each. Before a meeting, prep is on the record: stage, last touchpoints, the open concern. After the call, the agent updates the record from the transcript and queues the follow-up for review. The rep approves it on the walk to the next meeting.

Book a demo and we'll run it on your pipeline.

Morning briefing3 deals need you today

Meridian proposal is 9 days quiet — re-engagement drafts ready.

Northwind renewal is 30 days out — QBR still not booked.

Atlas trial ends Friday — usage up 40%, propose the annual plan.

→ Next step
Meridian — send the re-engagement draft to Mark; it's in the review queue.
Northwind — book the QBR; open with the +18% usage report.
Atlas — propose the annual plan before the trial ends Friday.
Ask Sonta about your day…
Based on 3 records · 6 conversationsGenerated 6:00 AM
The customer journey

A lead lands. Thirty seconds later it's answered.

A form submission triggers capture, an agent qualifies against your ICP, an agent drafts the reply, a person approves the send, and the record updates itself. Each agent step names the model it runs on.

Inbound first touchDry-runStatsRun historySave
When this happens
New inbound lead
Website form
≈30 s end to end
Then do this
1 · Capture the enquiry as a lead
Collections · Create entry
Then do this
2 · AGENT · Qualify against your ICP
AI · Claude · Claude
Then do this
3 · AGENT · Write the first-touch reply
AI · Claude · Gemini
Then do this
4 · Task: a person approves the send
Collections · Create entry
Then do this
5 · Update the record with the outcome
Collections · Update entry
One workflow, two agent steps, two different models.
Dry-run before launch
Rehearse the workflow against real records — nothing sends.
Retry policy · on
Failed steps retry before they escalate.
Cascade guards
A failing step halts what depends on it.
Run history
Every run kept, step by step, inspectable.
Reversible by design
Compare to currentRestore version
Field history keeps every version restorable.
The roster

Create your agents

Your AI sales agents each have a job, a trigger, and a place to put the answer. You can read one the way you'd read a job description: what it's for, which model it uses, what it hands over when it's done.

DEMO WORKSPACE
Morning briefing
The deals that need you today — ordered, one reason each, delivered before the day starts.
ScheduleActive
Last run today 6:00 AM41
Inbound first touch
Qualify, draft, route — every enquiry answered with a person on the send.
Webhook receivedActive
Last run 9:41 AM128
Order-form QA
Terms checked before countersigning — every figure verified against the file.
Lifecycle changedActive
Last run yesterday22

One agent, opened

The goal is written in plain language, so anyone on the team can read what the agent was told to do. The model is chosen per task. The answer lands as fields on the record, which is how the next step starts from structured truth instead of a paragraph someone has to re-read.

AGENTQualify against your ICP
AI connectionWorkspace connectionOnly active, verified connections are listed.
ModelClaudeChosen per task.
Goal
Qualify this lead against the ICP: company size, role seniority, buying signal. If a field is missing, say so — never guess.
Answer formatCollection fieldsValues land on the record.
Fields the AI should fill
ICP fitLead scoreRoute to
Analytics

Your numbers, explained

Pipeline, renewals, top accounts: the dashboards you'd expect, built on records that agents keep current. One line under the number says why it moved, and names what moved it.

AnalyticsPipeline overviewReports+ Add widget+ New dashboard

Pipeline value by stage

500,000250,0000
QualifiedProposalContract reviewClosed won

Renewals by month

150,00075,0000
MayJunJulAugSep

Top accounts by ARR

AccountARR
Meridian Financial84,000
Northwind Systems56,000
Atlas38,000
Hargrove & Co24,000

Total pipeline value

ARR
$1.24M

↑ 9% this month — two renewals landed early; Northwind's +18% usage quarter is the driver.

Architecture

Built on an AI-native architecture

AI runs through every step of your GTM, and the architecture keeps what matters yours: your context, your agents, your workflows — whatever model they run on.

ContextAgentsWorkflows
Collection
Deals
Deal details
Stage · Amount · Close date · Owner
Renewal
Term · Renewal date · Signed file
Related entries
Contact · Company · Leads · Payments
Agent
Lead qualification
Goal
Qualify inbound leads against our ICP
Reads
Lead record · past deals · email history
Actions
Score · Assign owner · Schedule meeting
When this happens
Record Created
Fires when a record is added to Leads
Check condition
Owner is empty
If / Else
Then do this
AGENT · Lead qualification
AI · Claude
Structured Data
Collections, fields and field groups you configure: records shaped like your business.
Configured AI Workers
Agents you define: the goal, the model, the data they read and the tasks they execute.
Automation & Orchestration
Agentic processes you assemble once and reuse: triggers, conditions and steps, with agent and system actions in one flow.
AI Insights
Overviews written from the record itself, with every source named. Configure the data each one reads and the goal it works toward.
Builder Agents
Describe what you need; the agent builds collections, layouts and workflows.
Omnichannel
Workflow actions ship on every channel: email, calls, meetings, forms.
Retrieval & Indexing
Records indexed so agents retrieve the right context.
MCP
The whole platform, operable by AI: any user action, without entering the system.
API
Everything reachable programmatically: records, workflows, runs.
Frontier & open-source AI: connect and swap models as needs evolve.
Anthropic Claude — one of the frontier models Sonta AI runs agents onDeepSeek — an open-source model available in the same model pickerMeta Llama — an open-source model, swappable per workflow stepGoogle Gemini — a frontier model, chosen per task in Sonta AIQwen — an open-source model, connected alongside the frontier ones
Models are connected. Architecture stays yours.

Read how the AI-native architecture works →

Implementation

Autonomy is earned in stages

A full CRM implementation, shaped to your firm before it ships. The project team sits with yours to design your data structure, migrate records from your existing CRM and other sources, connect your integrations, and build the agents around your closed-won transcripts and your existing playbook. The first workflow then runs in shadow mode before going live.

Weeks 1–2

Discovery, data structure & migration

The project team sits with yours. We map the workflow, design your CRM data structure, and plan the migration from your existing CRM and other sources. Records, custom fields, and your integrations (inbox, calendar, comms stack) are imported and connected in this window.

Weeks 3–5

Data import, integrations & playbook

Data import and integration testing run alongside agent tuning. The agents are shaped to your firm. We work from your closed-won transcripts, your top-rep recordings, and your existing playbook, not a generic template. Tone, scripts, edge cases, escalation rules.

Weeks 6–8

Shadow mode

Agents run against live conversations but don't ship anything without a human approval. You see what each agent would have done. You correct. The playbook updates. The next message reflects it.

Weeks 9–10

Threshold tuning

You decide where each agent acts autonomously and where it asks a human first. We can ship cautious or aggressive — you pick the dial, per workflow and per channel.

Weeks 11–12

Live

Agents ship. Project team sits in the war room for the first two weeks.

We sell to clinics. Create a Clinics collection — locations, decision-maker, contract status — linked to Deals and Contacts. Put a pipeline view on the layout.
Created Clinics: 9 fields in 3 groups, linked to Deals and Contacts. Layout has the pipeline stage bar, an AI Overview block, and a Contract status view.
Clinics · layoutDefaultSave
Pipeline bar
⋮⋮Pipeline stage barfull width
Main
⋮⋮NameplainText
⋮⋮Locations4 fields
⋮⋮Decision-maker3 fields
⋮⋮Contract status2 fields
⋮⋮AI OverviewAuto-generated
⋮⋮Renewals by monthreport
+ Add block
A build conversation, via the Sonta connector, and the layout it produced.

Still mapping where to start? Book the 30-minute diagnostic.

CRM imports

Records, pipelines and history come across in the connect stage, and your current CRM keeps running in parallel until you cut over.

SalesforceHubSpotPipedriveAttioFollowUpBoss

Email & calendar

Connected in week one. Agents draft in the rep's voice, log every touch on the record, and schedule without a reschedule email written by hand.

Models & open standards

Frontier models, integrated through the Model Context Protocol and equivalent open standards. The whole platform is operable by AI through one connector.

Data trust

Your data is yours. We don't train on it. Encryption at rest and in transit, role-based access, audit trails. GDPR-aligned by design (see privacy).

Before you ask

Frequently asked questions

How is Sonta different from AI features in Salesforce or HubSpot?

Sonta AI is not a CRM with AI features. It is an agentic CRM: the data model is built for agents to read and write in real time, not just for reps to log activity. AI added on top of a legacy CRM works on the shallow data reps typed in. Sonta's records update as a side effect of work happening, so its agents work on current, complete context.

We run an existing stack. How disruptive is migration?

Migration is staged. Sonta AI starts with the workflows where agents add the most value, keeps your existing CRM running in parallel, and cuts over once the team trusts the agents. Imports come straight from Salesforce, HubSpot, Pipedrive, Attio or FollowUpBoss, and the CRM, the sequencer and the meeting-notes tool consolidate into one platform.

What does the AI cost? Are we paying per conversation?

Your AI cost is the model cost, transparent. Sonta AI routes to frontier models without a proprietary AI tax and without per-conversation fees defending a 25-year-old margin. As frontier model prices drop, your AI cost drops with them.

Will our team actually use it?

Adoption is structural, not behavioral. There is no separate system for reps to learn: the agents take over the work reps used to do by hand, logging calls, updating records, drafting follow-ups, prepping accounts. The rep stays in the conversation, and the product becomes the path of least resistance in the first week.

What happens if a model vendor changes pricing or capabilities?

Your context, your agents and your processes live at Sonta's layer, not inside a model vendor's system. When the best-fit model for a workflow changes, Sonta AI routes to it, and your work runs continuously while the model layer evolves underneath. You are not locked into a model vendor, and you are not locked into Sonta.

Our sales motion is specific. Does Sonta understand our industry?

Every vertical Sonta AI serves has a product owner and delivery team from inside that industry. The data model, the agent prompts, the workflows and the vocabulary are built around how your industry sells, and the agentic CRM arrives already shaped to real estate, recruitment and staffing, auto retail, and professional services. You are not the first team teaching Sonta what your work looks like.

See the agents on your own pipeline.

A 20-minute demo of Sonta AI, customized to your industry.