Add exceptions and days off

To close a department for a day off, or open it with different hours on a specific date, add an exception to that department. An exception applies once, over a single date or a range of dates, or repeats every year for holidays; bookings on a closed day are refused.

Requirements

• A role that can edit locations and departments.
• The department already has its regular working hours. See Set up locations, departments, and working hours.

Steps

1. Open the department. Exceptions belong to a department, because each department keeps its own hours. A clinic's Consultations department can close for a training day while its Front Desk stays open.
2. Add an exception and name it. Staff training day, Independence Day, Stocktake.
3. Set the date. A start date, and an end date if it covers more than one day, such as a week's closure between holidays.
4. Choose closed or open.
   • Closed: no hours that day. Leave the times empty.
   • Open with different hours: set the opening and closing time for that date, such as a short day before a holiday.
5. Choose how it repeats. Once for a one-off date, or every year for a holiday on the same date each year.
6. Save. Availability for that department reflects the exception at once.

How exceptions affect bookings

• On a closed exception day, no slots are offered, and a booking for that day is refused with the exception named as the reason.
• On a day with different hours, slots follow the exception's hours instead of the regular ones.
• Bookings made before you added the exception are not moved or cancelled. Check them and reschedule where needed.

For how bookings are checked, see Create a booking.

Notes and limitations

• Only once and yearly repeat. Daily, weekly, or monthly repeats are not applied to availability. For a recurring weekly change, change the department's regular hours instead.
• Per department. An exception closes one department, not the whole location. Add it to each department that closes.
• Removing an exception archives it, and the regular hours apply again.

Related

For the whole booking chain, see Setting up booking end to end.